ROW (REST OF WORLD) CUSTOMERS +
DELIVERY CHARGES AND TIMES
We aim to despatch orders within 2-5 working days from receipt of your order however, should a product not be in stock at the time of order and we are unable to despatch within 10 working days, we will contact you to agree a revised despatch date or offer a refund.
We are unfortunately unable to deliver to British Forces Post Office (BFPO) addresses and we apologise any inconvenience this may cause.
Kindly note that if the delivery cannot be made and the parcel is returned, you will be liable for the costs of shipping, which will be deducted from your refund.
CUSTOMS AND TAXES INFORMATION
Your order will include the delivery charge and will exclude sales tax (VAT), and the recipient is responsible for payment of any customs related charges. Please note that we are unfortunately unable to offer specific advice regarding customs related charges.
For shipments to the United States, all imports are subject to applicable duties and taxes regardless of value, due to current customs regulations. DHL Express (or any other courier) is required to collect these charges on behalf of U.S. Customs.
If delivery cannot be completed due to unpaid customs charges, or if a shipment is refused by the recipient, the parcel will be returned to us. In these cases, the customer will be liable for all associated costs, including original shipping charges, return shipping costs, and any customs or duty charges incurred. These amounts will be deducted from any refund issued.
Please note that refunds for refused or returned shipments will only be processed once the parcel has been received back by us and we have received the final invoice from DHL confirming all applicable charges. This ensures that any outstanding shipping, customs, or carrier fees can be accurately accounted for before the refund is completed.
EXAMINING YOUR PURCHASE(S)
If, when you receive the shipment, the package has been opened or has been damaged in any way, you must record this clearly on the shippers note when you sign to confirm receipt and you must also notify us immediately by email or by fax. We are unable to accept reports of damaged goods at a later date.
When you receive your shipment, please examine the product(s) carefully to ensure that they meet your expectation
If, for any reason you are not completely satisfied with your purchase, you may return your product(s) to us within 3 days.
RETURNS INFORMATION
General Information
We will not accept returns of any product for refund or exchange which has been used or damaged or otherwise in a condition which makes it unsuitable for immediate resale.
The products must be returned to us in its original packaging and in perfect condition together with the delivery note (or photocopy of the same). Please complete and include a returns form when returning your products.
We unfortunately do not offer a free returns service, return costs are at the customers expense and we suggest that you obtain proof of delivery as we are unable to accept responsibility for goods lost or damaged in transit.
Please ensure that the shipping documents are completed correctly and that the parcel and its accompanying customs declaration is clearly marked with ‘RETURNED GOODS – RELIEF CLAIMED’. Failure to do so may result in import duty charges for which we may hold you liable.
We aim to process returned products within 10 working days of receiving the returned items. Please be aware of any factory holidays, public holidays or weekends that may potentially delay delivery of your return/processing time.
Returns and Exchanges
We are unfortunately unable to offer an exchange service for overseas customers therefore please return your order for a refund and place a new order for the replacement product(s).
Please be aware that refunds will be issued via the original payment method, less the shipping charge.
You can expect to receive a confirmation e-mail when the refund has been issued. We unfortunately have no control over the time frame for refunds as this is dictated by your bank/card issuer therefore please allow up to 30 days for the refund to appear in your account.
FAULTY/INCORRECT PRODUCTS
In the rare event that your product is faulty or has been incorrectly supplied, please contact us as soon as you notice the issue (before using or installing the parts) and a member of our team will get back to you as soon as possible.
We are unfortunately unable to accept responsibility if the shoes have been worn and/or the reported fault is deemed to be a result of normal wear and tear.
DAMAGES
Please accept damaged items and then notify us immediately of the damage and take photographs of the packaging and the item. Trust us, it is easier to put things right this way then email us at : help@verboten-motorsport.com explaining the issue and including any photographs or further supporting information
RETURNS & CUSTOMER CARE
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 5 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation.
We will issue a full refund on receipt, excluding the original delivery charge and a 35% restocking charge.
Alternatively, if preferred, we will exchange the item.
Please note:
Goods will only be accepted for return if they are despatched within 3 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty and a refund is made.
This does not affect your existing statutory right
Our refund and returns policy lasts 5 days. If 5days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
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- Any item that is returned more than 5 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item
Shipping returns
To return your product, you should contact us first to organise returns by emailing : help@verboten-motorsport.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at : help@verboten-motorsport.com for questions related to refunds and returns.u